Photo Booth Rental Policy

This policy applies to B3X Studios photo booth rentals.

Your rental is confirmed only after B3X Studios approves your event details, receives the required payment, and issues written booking confirmation. Submitting a request or receiving a payment receipt does not by itself confirm your rental.

We review availability, location, timing, equipment, and service requirements before confirming. If we decline your request, or you withdraw it before we issue written confirmation, we will refund all payments collected for that request.

We will approve or decline your request within two business days after receiving your request and payment. If additional review time is necessary, we will obtain your agreement to an extension or cancel the request and refund your payment.

Bookings made fewer than 7 days before the event or session require full payment at the time of booking. This payment is non-refundable, except if B3X Studios cancels or is unable to deliver. One reschedule is allowed with at least 48 hours' notice, subject to availability.

Short-notice requests require availability and logistics review before payment is collected. We will confirm whether we can accommodate the event before asking you to pay. If we cannot confirm availability, no payment is due and no deposit is collected.

Short-notice bookings are subject to a travel and logistics surcharge if the event location requires same-day or next-day equipment transport. Any surcharge will be disclosed in writing before payment is collected.

A deposit equal to 50% of your booking total is required. The deposit is credited toward your rental total and is not an additional charge.

Your booking summary will show the package, approved extras, discounts, applicable taxes, total, payment due now, and remaining balance.

The remaining balance is due seven calendar days before the event start, at the same local time as the event start. Your summary and confirmation will show the exact deadline and event time zone.

For requests made fewer than seven days before the event, the Short-Notice Booking terms above apply: full payment is required after availability review and before confirmation.

Invoices are issued through our connected QuickBooks invoicing system. Payments are processed through GoDaddy Payments. We will provide a secure method for paying your deposit and remaining balance. This policy does not authorize automatic charges to your card.

Changes to the package or total require your written agreement and an updated payment summary.

If your balance becomes overdue, we will contact you and provide a written payment deadline. If payment is not received by that deadline, we may cancel the rental and notify you in writing. Cancellation terms then apply based on the time of our cancellation notice. This policy does not impose a late fee.

All cancellations must be made in writing — by WhatsApp or email. Include your name, booking number, and event date. Cancellation takes effect when our designated email or messaging system receives your notice, even if we acknowledge it later. A phone conversation alone does not complete cancellation.

Refund rules based on when written notice is received:

• 30 or more calendar days before the event start: full refund of all payments, including the deposit.
• 7 to 29 calendar days before the event start: the 50% deposit is forfeited; any balance already paid above the deposit amount is refunded.
• Fewer than 7 calendar days before the event start: no refund.
• One free reschedule is available with at least 14 days’ notice, subject to availability. A rescheduled event retains the original cancellation terms based on the new event date.

Changes to the date, time, location, or package require availability and written approval. The existing reservation and deadlines remain in effect until we approve a change. A change request does not itself cancel the rental.

An approved reschedule will document the new date, price, payment schedule, and treatment of payments already made. We will not impose an undisclosed change fee.

A deposit that has already become nonrefundable remains nonrefundable after rescheduling unless we expressly agree otherwise in writing.

If a requested change cannot be approved, you may keep the original reservation or cancel under this policy.

If B3X Studios declines your request or cancels before providing the rental, we will refund all rental payments, including the deposit.

Weather and outdoor events: photo booth rentals are primarily designed for indoor use. If your event is outdoors and severe weather — including high winds, heavy rain, or extreme heat — makes safe equipment operation impractical, we will contact you as early as possible to discuss options. We will offer an indoor alternative location, a reschedule to an available date, or a full refund. The choice is yours. We will not operate equipment in conditions that risk damage to property or harm to guests.

If circumstances outside either party's control — including weather emergencies, venue closures, power failures, road closures, or government-declared emergencies — prevent the rental from taking place, we will offer an available replacement date or a full refund. Accepting a replacement date is your choice.

If we cannot provide part of the contracted service after the rental begins, we will refund the price attributable to the service we did not provide. A credit or reschedule will not replace an owed refund without your agreement.

This policy does not limit rights or remedies available under applicable law.

This section applies to rentals that include a digital delivery component, such as the Print + Digital add-on or any package that includes digital file access.

Digital files: all digital photos captured during your rental will be delivered via a private online gallery link within five business days after the event. You will receive the gallery link by email at the address provided during booking. Files are provided in high-resolution JPEG format and are available for download for 30 calendar days after delivery. Please download your files before the link expires; we cannot guarantee retrieval after that period.

Print delivery: if your package or add-on includes physical prints produced after the event, those prints will be shipped or made available for pickup within ten business days after the event. Shipping address and method will be confirmed in writing before the event.

On-site printing: if your package includes on-site printing, prints are produced at the event and provided to guests in real time. On-site print quality and quantity are subject to equipment performance and consumable availability. If on-site printing cannot be completed due to equipment failure, we will provide equivalent digital files and a partial refund equal to the print add-on cost.

We retain event photos for 60 calendar days after delivery as a backup. After that period, files may be deleted from our systems. We are not a long-term photo storage provider. B3X Studios retains the right to use event photos for portfolio and marketing purposes unless you request otherwise in writing before the event.

We will initiate an owed refund within five business days after determining the amount under this policy, ordinarily within two business days after receiving a cancellation.

Refunds are returned through the original payment method. If the provider cannot return funds that way, we will contact you to arrange an appropriate alternative securely.

Bank and payment-provider processing may add time before funds appear. We will send a notice identifying the refund amount and transaction reference.

We do not deduct payment-processing fees from refunds owed under this policy.

Before paying, you must affirmatively acknowledge that you have read and agree to this policy.

We retain the accepted policy version, acknowledgment wording, acceptance time, and booking and transaction references.

We will email the accepted policy with your payment acknowledgment and again with your booking confirmation. If you separately choose booking-related texts, we will also text the booking status and a link to the accepted policy.

The version accepted for your booking governs that booking. Later website updates do not retroactively change your terms. Agreed amendments will be documented and provided to you in writing.