Headshots & Photography Policy

All headshot and photography sessions are request-first. We confirm your session details — date, time, location, session type, and number of people — before any payment is taken.

Submitting a request does not confirm your session. Your session is confirmed only after B3X Studios reviews your request, approves the details, and issues a written confirmation with a payment link.

We will respond to your request within one business day. If we cannot accommodate your request, no payment is due.

A deposit equal to 50% of your session total is required to secure your booking. Payment links are sent only after we approve your request.

The remaining 50% balance is due 48 hours before your session start time. We will send a payment reminder in advance.

The deposit is credited toward your session total and is not an additional charge.

Bookings made fewer than 7 days before the event or session require full payment at the time of booking. This payment is non-refundable, except if B3X Studios cancels or is unable to deliver. One reschedule is allowed with at least 48 hours' notice, subject to availability.

All cancellations must be made in writing — by WhatsApp or email. Include your name and session date.

For sessions booked 7 or more days in advance:

• Cancel or reschedule with at least 48 hours’ notice: full refund of your deposit, or one free reschedule to an available date.
• Less than 48 hours’ notice, or a no-show: the deposit is forfeited. The remaining balance is not owed.

For sessions booked fewer than 7 days in advance:

• Full payment is due at booking and is non-refundable, except if B3X Studios cancels or is unable to deliver.
• One reschedule is allowed with at least 48 hours’ notice, subject to availability.

A reschedule is subject to availability and must be confirmed in writing. Only one free reschedule is available per booking.

Individual and Executive Portrait sessions: you will receive a proof gallery within 3 business days after your session. Final edited images are delivered within 5 business days after you select your favorites from the proof gallery. The clock starts when you make your selections — a delayed selection does not count against your delivery window.

Team sessions: final edited images are delivered within 7 business days after the session.

Rush delivery (next business day after image selection) may be available for an additional fee of $75. Ask when booking — availability is not guaranteed. Rush requests are confirmed in writing before payment is collected.

During major holidays and peak periods, delivery times may be longer. We will notify you of any extended timeline at the time of booking.

Files are provided in high-resolution JPEG format via a private online gallery link. Gallery links are available for download for 30 calendar days after delivery. Please download your files before the link expires.

B3X Studios retains the right to use session images for portfolio and marketing purposes unless you request otherwise in writing before the session.

We will initiate any owed refund within five business days of determining the amount under this policy. Refunds are returned through the original payment method.

We do not deduct payment-processing fees from refunds owed under this policy.